American Airlines, a founding member of the one-world alliance, has announced the shifting of its Asia Pacific call centre operations to India, from Australia.
The world's largest airline has appointed Bird Information Systems Pvt Ltd (BIS), a leading technology provider of automated aviation and travel related software solutions, to provide call centre services for travel related queries of its customers in India and the Asia Pacific region, it said in a statement.
This agreement follows an earlier City Ticket Office (CTO) agreement, which American Airlines had signed with Bird Group last year. American Airlines, currently operates a daily Delhi-Chicago nonstop service with connections to more than 125 cities in the US from Chicago.
Under the terms of this long-term contract signed between the two companies, BIS will provide American Airlines the call centre services 24x7, 365 days a year to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including E-Tickets) and other general information related to the airline.
While the outsourced city ticket office operations run in Delhi, Mumbai, Chennai and Bangalore, the outsourced call centre operations run from Delhi.
Courtesy : Expressindia.com
American Airlines shifts call centre to India
March 9, 2007, 8:42 amYahoo to run on millions of Windows mobile phones
March 9, 2007, 8:39 am
Yahoo Inc has added mobile phones running Microsoft's Windows Mobile software to a growing list of handsets from device makers who feature its services on their phone screens.
Marking progress in its drive to make Web services widely available not just only computers but phones, the Sunnyvale, California-based company said the Windows Mobile push will expand its base of mobile Internet users by millions.
Yahoo said on Tuesday it had agreed to partner with Taiwan's High Tech Computer Corp. (HTC), the world's leading maker of mobile phones running on Windows Mobile software, to place Yahoo on virtually all recent and new models HTC makes.
"Windows Mobile phone users tend to be consumers who are relatively data savvy," Ojas Rege, senior director of Yahoo's mobile phone business, said in an interview.
"They are a pretty attractive group of users both from the standpoint of being early adopters of new services and in terms of advertising demographics," Rege said.
Earlier this year, Yahoo said it had signed deals with four of the top five mobile handset makers in the world: Nokia, Motorola Inc., Samsung Electronics Co. Ltd.'s and LG Electronics Inc.
The deals allow Yahoo to give consumers one-click access to mobile phone services ranging from Web search, e-mail, maps and local information to Flickr photo-sharing, in a bid make the Web as easy to use on-the-go as it is sitting at a computer.
Measured in the number of high-profile deals, Yahoo appears to have gotten a temporary jump on rival Google Inc. in staking out a leading position on mobile phone devices.
In total, the company has agreement to run its Yahoo Go service on more than 175 different mobile phone models, including more than 100 models available today. A full list of compatible phones is at http://go.yahoo.com/.
Courtesy : Expressindia.com
Marking progress in its drive to make Web services widely available not just only computers but phones, the Sunnyvale, California-based company said the Windows Mobile push will expand its base of mobile Internet users by millions.
Yahoo said on Tuesday it had agreed to partner with Taiwan's High Tech Computer Corp. (HTC), the world's leading maker of mobile phones running on Windows Mobile software, to place Yahoo on virtually all recent and new models HTC makes.
"Windows Mobile phone users tend to be consumers who are relatively data savvy," Ojas Rege, senior director of Yahoo's mobile phone business, said in an interview.
"They are a pretty attractive group of users both from the standpoint of being early adopters of new services and in terms of advertising demographics," Rege said.
Earlier this year, Yahoo said it had signed deals with four of the top five mobile handset makers in the world: Nokia, Motorola Inc., Samsung Electronics Co. Ltd.'s and LG Electronics Inc.
The deals allow Yahoo to give consumers one-click access to mobile phone services ranging from Web search, e-mail, maps and local information to Flickr photo-sharing, in a bid make the Web as easy to use on-the-go as it is sitting at a computer.
Measured in the number of high-profile deals, Yahoo appears to have gotten a temporary jump on rival Google Inc. in staking out a leading position on mobile phone devices.
In total, the company has agreement to run its Yahoo Go service on more than 175 different mobile phone models, including more than 100 models available today. A full list of compatible phones is at http://go.yahoo.com/.
Courtesy : Expressindia.com
Three surfers find a new way to drink-online
March 9, 2007, 8:37 am
Three US surfing friends whose jobs moved them to different cities have come up with a way to continue their weekly drinking session--in an online pub that even has happy hours.
The founders of CherryTAP claim to have set up the Internet's first online pub that gives users the nuances of a pub but from the comfort of their home computer or laptop.
"We liked to go after a long day at work to a bar and hang out and have a few drinks," said Bill Lee, 36, a freelance marketer from San Francisco who was one of the three founders.
"When we moved apart we couldn't do that anymore so we wanted to recreate that online."
Lee said CherryTAP, which now has over 700,000 users in the United States and Britain, was different from other social networking sites as you did not need to have a network of friends already. It also did not take advertising.
Instead CherryTAP has just launched 'happy hours', where users pay $100 to sponsor an hour-long session, with their name appearing at the top of the site and other users raising their glasses to toast them.
"Users can give each other virtual drinks and this makes people more comfortable to chat to each other," said Lee who set up the site with friends Mike Headlund, 28, a computer consultant, and kiteboard instructor Ryan Riccitelli, 34.
"The person who sponsors happy hour becomes the most popular person on that site and they get 15 minutes of fame."
Instead of a barman, who in a real pub is often used as a sounding board, users can send in questions which are answered by the community and there is a team of volunteer bouncers to ensure people in the online pub behaved.
"You don't have to drink but it can be an icebreaker. You can give people virtual drinks and get chatting," said Lee.
Courtesy : Expressindia.com
The founders of CherryTAP claim to have set up the Internet's first online pub that gives users the nuances of a pub but from the comfort of their home computer or laptop.
"We liked to go after a long day at work to a bar and hang out and have a few drinks," said Bill Lee, 36, a freelance marketer from San Francisco who was one of the three founders.
"When we moved apart we couldn't do that anymore so we wanted to recreate that online."
Lee said CherryTAP, which now has over 700,000 users in the United States and Britain, was different from other social networking sites as you did not need to have a network of friends already. It also did not take advertising.
Instead CherryTAP has just launched 'happy hours', where users pay $100 to sponsor an hour-long session, with their name appearing at the top of the site and other users raising their glasses to toast them.
"Users can give each other virtual drinks and this makes people more comfortable to chat to each other," said Lee who set up the site with friends Mike Headlund, 28, a computer consultant, and kiteboard instructor Ryan Riccitelli, 34.
"The person who sponsors happy hour becomes the most popular person on that site and they get 15 minutes of fame."
Instead of a barman, who in a real pub is often used as a sounding board, users can send in questions which are answered by the community and there is a team of volunteer bouncers to ensure people in the online pub behaved.
"You don't have to drink but it can be an icebreaker. You can give people virtual drinks and get chatting," said Lee.
Courtesy : Expressindia.com
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