With the IT industry experiencing a. major slowdown, one area that has held ground is that of IT-enabled services. And prime among this is the call centres.

Gujarat, with its manpower and skilled labour, rules the roost in this area. While nationally, India witnessed an interesting trend in terms of large global corporations outsourcing mission-critical projects to India.

With special advantages like that of availability of quality personnel to handle high volume projects, a low cost structure, high quality processes and positive Government patronage in the form of tax concessions and provisions of Software ‘Technology parks, the scenario for this industry only looks bright. To look into the prospects and opportunities offered by such a scenario, a national seminar on ‘Opportunities in IT-enabled services (ITES)Call Centre" is being organised on November 24 at the Ahmedabad Management Association.

Among the objectives of the seminar is to enlighten participants about opportunities in the field of CRM. The seminar will also discuss opportunities and environment prevailing in India and how Gujarat could chip in with fresh initiatives and exploit its low-cost status.

Besides, the seminar will have practitioners and solution. providers who will explain the key characteristics of call centres such as market potential, the infrastructure and system required, availability of human resources and the target clientele. It will also discuss the investment opportunities in terms of venture capital or otherwise. These will be discussed with the help of case studies along with the experience of call service provider, capital needs, investment requisites and the advantages of India being a preferred destination. The participants will include members of the Gujarat Electronics and Software Industries Association, Nasscom, CII, IACC, Nirma institute, British Trade Council and others.

Republished from Indian Express